April 2, 2020
Dear Valued Customers and Business Partners,
As the global impact of COVID-19 continues to change, Emser Tile’s top priority is the safety and well-being of you, our valued customers as well as our employees and communities across the country. We assure you that we continue to monitor and respond to the rapidly changing situation via guidance from local and national health and governmental authorities.
We also remain committed to offering the construction industry and professionals like you the level of exceptional service you have come to expect from Emser Tile as safely as possible. Branches and distribution centers are open and available for all your stone, tile, tool and setting materials needs. We have implemented many precautions including reduced the staff at our locations to minimize contact for both employee and customer safety.
Please do not hesitate to reach out to us regarding any assistance we can provide. We have listed below many of the services we have always offered across our network of 78 regional branch locations, as well as some new solutions for contact-free transactions.
- Early opening hours to get you to the jobsite quickly
- Curbside pick-up for a contact free transaction
- Text-ahead capability
- Complete selection of tools and setting materials to minimize your stops
- Job packing of orders ready for delivery or pick-up
- Online ordering via Emser online
- Sample delivery
- Virtual product training
- Virtual meetings or presentations
- Digital assets for assistance with selections
We thank you again for your business and partnership and wish you all health and success,
Mara L. Villanueva-Heras
EMSER TILE LLC