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Emser Tile Employee Newsletter - 2022 Q1

Look to the Future

Dear Emser Team,

Now, well into the 2nd Quarter of 2022, it is evident that despite all the hurdles thrown at us, our Emser spirit and culture has enabled us to thrive in these trying times.

As the world rapidly changes around us, where customer demands are increasing, products are in short supply, inflation is high, cyber-attacks are rampant, geo-political turmoil is increasing, recession fears are looming, our journey to adapt to the new normal is constantly being challenged.

And yet, it is in these moments that our creativity, grit, and resilience shines. We are grateful to each and every one of you for your drive and tenacity to support our initiatives. Cheers to a successful first quarter on sales and revenues while providing great customer experience.

As we continue with our journey through the remainder of the year, we have a lot that we can look forward to. We are continually investing in enabling Business and Digital Transformation.

We have a Cloud First mindset and infrastructure that allows us to scale and be protected against natural disasters and unplanned events. Many of our projects and initiatives are geared towards strengthening our Digital presence – this includes enhancements to our Digital Storefront and E-commerce platforms.

Cloud, Mobility, Cyber Security, AI, Robotics Process Automation, VDI (Virtual Desktop), Business Intelligence, Global Order Management, Process Improvements are not just buzzwords but are actual investments being made to ensure we are scaled, redundant and enterprise grade.

As the demands are many, our strategy throughout the year is to provide immediate relief by rolling out quick fixes to some of the most challenging tasks that you face day to day. Many of the improvements were made possible by your valuable feedback. Please keep them coming. We are listening.

At the same time, we have in-depth endeavors to digitize our entire supply chain, modernize our ERP (JDE) and CRM (BOOST) systems and optimize our Distribution Centers and Branches.

Beyond our technical investments, we value you. We continue to invest in our people - our biggest assets. We believe that with the Power of We, nothing will stop us from succeeding.

Let’s stay empowered and continue to keep each other challenged and inspired. To more successes ahead!

Yours truly,
Ann Yoen
CIO – Chief Information Officer