Emser Tile Employee Newsletter - 2022 Q1
Little Rock Does Big Business
(Left to Right): Steve Farrior, Justin Andrews, Jose Valadez, C. Michael Smith
Little Rock’s mighty team is made up of four associates who, combined, offer over 40 years of experience. They’re extremely knowledgeable and able to provide expertise unmatched in the market. And, they’ve also dived right into the booming pool and outdoor market, too. With that level of professional dedication comes a group who understands what it takes to make a branch successful.
Since the beginning of the pandemic, Little Rock has operated with its team of four. And, has seen its sales increase almost 20% from 2020 to 2021. That has meant building processes that are efficient as possible in order to deliver on both sales and customer satisfaction. Everyone chips in to get the job done, even if it doesn’t squarely fall under a set job description.
One area Little Rock has worked very hard on is margin. The team provides the best customer service in the market and routinely goes above and beyond to help their customers take care of their customers.